At Riah D.I.Y, each item is made with care. Because many of our pieces are custom and specialty items, we have specific guidelines regarding returns.

Please read carefully before placing your order.

Items That CANNOT Be Returned or Exchanged

The following items are final sale:

• Any item personalized with a name

• Custom-made or made-to-order designs

• Birthday outfits or themed sets created specifically for your order

• Underwear, bodysuits, or intimate garments

• Worn, washed, altered, or damaged items

• Items returned without approval

These items are created specifically for you and cannot be resold.

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Items Eligible for Return (Non-Custom Only)

We accept returns only on non-custom, non-personalized items under the following conditions:

• A return request must be made within 2 days of delivery

• Item must be unworn, unwashed, and in original condition

• Tags (if applicable) must still be attached

• Customer is responsible for return shipping costs

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Refund Method

Approved returns will be issued as STORE CREDIT ONLY.

We do not offer cash refunds to the original payment method

Store credit:

• Expires within 30 days of dispersal

• Can be used on any future purchase, subject to certain item restrictions.​

 Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, you must contact us within 24 hours of delivery with:

• Clear photos of the item

• Photos of packaging

• Your order number

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Order Cancellations

Orders cannot be canceled once materials have been purchased or production has started.

How to Start a Return Request

Email: [your email here]
Include:

• Order number

• Item(s) you want to return

• Reason for return

Returns sent without approval will not be accepted.

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Thank you for supporting a handmade small business. These policies allow us to continue creating high-quality custom pieces while keeping operations fair for everyone.