Standard turnaround time is up to 7–10 business days (about 1.5-2 weeks). Turnaround time applies to business days only and does not include shipping time. Please refrain from inquiring about your order before the full turnaround time has passed.

A: All orders must be placed directly on the website by clicking "book". Please upload your images and details on the product page before checkout to avoid delays.

Yes! Rush fees are available for purchase to move your order ahead in production. Rush fees apply to production time only and do not include shipping speed. Search "Rush Fee" Rush fees are not optional and non-refundable once production begins.

A: Orders ship after the full turnaround time is completed. Tracking information will be sent via email and/or text.

No. All images and details must be uploaded during checkout. Missing info will delay your order.

Yes! If you don’t have a design, you can request one. Design fees may apply depending on complexity.

Changes are not guaranteed once your order is submitted. Please double-check everything before checkout.

Orders over $200 may qualify for partial payment upfront via invoice. Remaining balance must be paid at least 5 days before completion. If you want to put a deposit down for an order please contact Riah directly with items and details on your order and Riah will send an invoice.

A: Yes! Pickup is available. You will receive instructions once your order is ready.

A: No. Rush fees are required for all orders placed within the rush timeframe.

A: All sales are final due to the custom nature of our products.

A: You will receive a design preview (if applicable). Once approved, no changes can be made.

A: Orders not picked up the same day will be held for pickup during normal hours. Between 9AM - 7PM. I do not allow pickups after 7pm no matter the person. Please do not call my phone after 7pm wanting to pickup an order. Pickup policies are strict!

A: Please upload high-quality, well-lit images. We are not responsible for poor print quality due to low-resolution photos.